A useful place to start.
Connection guidance and a private support route for workspace members.
Check the connection
Confirm your WireGuard client has the expected profile and an enabled tunnel. Check recent handshake, DNS diagnostic and policy status in your workspace. Missing telemetry means unavailable, not zero or protected.
Open a request
Sign in and open Support to submit a ticket. Include the affected profile and a short description without private keys, payment credentials or raw DNS history. The diagnostic bundle contains redacted configuration and connectivity status by default.
Service status
The public status page reports only verified operating components and contains no tenant identifiers. This installation has no verified gateway telemetry until a node is enrolled.